Contact
Tell us what happened to your QR code.
A useful report describes the payload type, chosen appearance, visible scan status, browser, and the step that failed—without including a password or private contact.
Email MallowDesk
gensio.support@gmail.comThis inbox is shared with Gensio. Keep “Mallow QR” in the subject so the report reaches the right product.
What to include
- The payload type and whether the content was short, long, or multilingual.
- The error-correction level, colors, logo choice, and visible message.
- Whether PNG, SVG, preview, or the local scan check failed.
- Your browser, device, approximate screen size, and operating system.
- Whether reduced motion, forced colors, zoom, or assistive technology was active.
Do not email a Wi-Fi password, private contact, confidential URL, personal message, payment detail, or uploaded logo. The application has no account and support will never ask for a password.